Tram passengers say the buy-before-you-ride scheme does not work and are calling for the return of conductors.
The system, which relies on passengers buying tickets before boarding instead of paying conductors, was introduced last year and is designed to be a quicker and easier way to pay for travel.
But recent figures show that more passengers are choosing not to pay fares after 121 people were caught travelling for free and fined £50 in one week.
In a meeting, Nottingham Express Transit announced they are making more money than ever under the new system.
CBJSpotlight spoke to the people of Nottingham to find out whether they would prefer to have the conductors back on the trams.